A. General Responsibilities
- Monitor on a daily basis (based upon the most current approved and published schedule), aircraft arrivals and departures.
- Communicate to Counter Staff at each (applicable) station any changes, developments or problems arising at time of passenger check-in and/or boarding and in every case advice the Travel Coordinator.
B. Pre-departure
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Check each manifest for errors and make necessary corrections such as for duplications and incomplete or insufficient data e.g. ID numbers, payment references, etc.
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Monitor special requests (including but not limited to):
- Medevac, Medical requirements e.g. Medical escort and services, oxygen and stretcher requirements’ Wheelchair requirements; Arrangements for Personnel Escort(s), etc.
- Special passenger considerations e.g. pregnant passengers; unaccompanied minors; Infants, etc.
- VIP - Block Seat Bookings; VIP Lounge; VIP Catering; VIP Passenger Taxes, etc.
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Notify the Travel Coordinator prior to adding or deleting seats from any flight.
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Prepare and print the passenger manifest(s) prior to each day's scheduled closing (15:00 LMT).
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Provide the final manifest to the Travel Coordinator for approval.
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FAX the approved manifest to each station and to the bus dispatcher (transportation services).
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Prepare and transmit catering order(s) to each applicable Caterer.
C. Post-departure / Arrivals
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Review and evaluate actual passenger manifests as transmitted from each station.
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Complete the final closing of each passenger manifests and upload and save data to the RES97 computer system.
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Prepare on a daily basis summaries of passenger, cargo, and SIR statistics for the inclusion on the monthly summary report.
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Record and process “No-Show” passengers applicable to each flight.
D. Voucher Controller
- Receive and collate Vouchers and Travel Orders received from Counter Staff and from each station.
- Verify each Voucher and Travel Order is correct, that each passenger is eligible for travel, and that “Black-listed” passengers are detected.
- Check each Travel Order for any written amendment e.g. Voided; Doubled; Cancelled; Amended; Re-routed, etc.
- Upload and save (verified) Vouchers and Travel Order data to the RES97 computer system.
- Print from the computer the Voucher report and send as Email Attachment to the main Travel office with a copy to PTFI Accounting.
- File the printed copies of the Voucher report and the Security Boarding Pass issue report.
- Record and when required revise/amend the Airfast Flight Information hotlines (540-4000 & 540-4001).
- When required revise/amend the Airfast Flight schedule published on PTFI’s WEBSITE.
- When required prepare schedule change announcement messages (for approval of the Travel Coordinator) - to be published as an Announcement on the PTFI’s WEBSITE and/or Email distribution network.
E. Telephone Reservationist
- Courteously receive by telephone customer travel amendments and cancellations utilizing the RES97 computer software package.
- Cancellation requests are to be double-checked and a hard copy is filled manually.
- Contact and advise passengers of any changes affecting their travel arrangements.
- Assist the Flight Controller as requested e.g. special requests (refer 1.B. 1.2 above) and for handling Vouchers (refer to 2. 1.1 above).
- Preparing bookings for special flights e.g. VIP flights, Darwin, Guam, Irian Ring, etc.
F. Counter Reservationist
- Courteously receive “walk-in” customer travel inquiries, bookings, travel amendments, and cancellations utilizing the RES97 computer software package.
- Advise customers of any changes affecting their travel arrangements and provide to them with the applicable printed copy of the published announcement.
- Hand to customers any applicable printed form (e.g. for booking cancellations, flight reconfirmation, excess baggage, etc.) Assist them in accurately completing the form(s).
- Cancellation requests are to be double-checked and a hard copy is filed manually.
- Receive payments for travel i.e. for Travel Orders and/or Travel Vouchers denominated in Rupiah or Dollar currency as applicable.
- Each Travel Order and/or Travel Voucher is to be thoroughly checked upon receipt, date stamped, and filed.
- Print and pass to “walk-in” customers their Security Boarding Passes.
- Print Security Boarding Passes for “Lowland” customers.
- Copies of each Travel Order, Travel Voucher, and Security Boarding Pass are to be collated and handed to the Voucher Controller for further processing/filing.