Travel Staff

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Job Title: Travel Staff

Department: OPERATIONS

Reporting to: TRAVEL TEAM LEADER

Location: Jakarta

Principal Accountabilities:

    A. General Responsibilities

    • Monitor on a daily basis (based upon the most current approved and published schedule), aircraft arrivals and departures.
    • Communicate to Counter Staff at each (applicable) station any changes, developments or problems arising at time of passenger check-in and/or boarding and in every case advice the Travel Coordinator.

     

    B.  Pre-departure

    • Check each manifest for errors and make necessary corrections such as for duplications and incomplete or insufficient data e.g. ID numbers, payment references, etc.

    • Monitor special requests (including but not limited to):

      - Medevac, Medical requirements e.g. Medical escort and services, oxygen and stretcher requirements’ Wheelchair requirements; Arrangements for Personnel Escort(s), etc.

      - Special passenger considerations e.g. pregnant passengers; unaccompanied minors; Infants, etc.

      - VIP - Block Seat Bookings; VIP Lounge; VIP Catering; VIP Passenger Taxes, etc.

    • Notify the Travel Coordinator prior to adding or deleting seats from any flight.

    • Prepare and print the passenger manifest(s) prior to each day's scheduled closing (15:00 LMT).

    • Provide the final manifest to the Travel Coordinator for approval.

    • FAX the approved manifest to each station and to the bus dispatcher (transportation services).

    • Prepare and transmit catering order(s) to each applicable Caterer.

     

    C.  Post-departure / Arrivals

    • Review and evaluate actual passenger manifests as transmitted from each station.

    • Complete the final closing of each passenger manifests and upload and save data to the RES97 computer system.

    • Prepare on a daily basis summaries of passenger, cargo, and SIR statistics for the inclusion on the monthly summary report.

    • Record and process “No-Show” passengers applicable to each flight.

     

    D. Voucher Controller

    • Receive and collate Vouchers and Travel Orders received from Counter Staff and from each station.
    • Verify each Voucher and Travel Order is correct, that each passenger is eligible for travel, and that “Black-listed” passengers are detected.
    • Check each Travel Order for any written amendment e.g. Voided; Doubled; Cancelled; Amended; Re-routed, etc.
    • Upload and save (verified) Vouchers and Travel Order data to the RES97 computer system.
    • Print from the computer the Voucher report and send as Email Attachment to the main Travel office with a copy to PTFI Accounting.
    • File the printed copies of the Voucher report and the Security Boarding Pass issue report.
    • Record and when required revise/amend the Airfast Flight Information hotlines (540-4000 & 540-4001).
    • When required revise/amend the Airfast Flight schedule published on PTFI’s WEBSITE.
    • When required prepare schedule change announcement messages (for approval of the Travel Coordinator) - to be published as an Announcement on the PTFI’s WEBSITE and/or Email distribution network.

     

    E. Telephone Reservationist

    • Courteously receive by telephone customer travel amendments and cancellations utilizing the RES97 computer software package.
    • Cancellation requests are to be double-checked and a hard copy is filled manually.
    • Contact and advise passengers of any changes affecting their travel arrangements.
    • Assist the Flight Controller as requested e.g. special requests (refer 1.B. 1.2 above) and for handling Vouchers (refer to 2. 1.1 above).
    • Preparing bookings for special flights e.g. VIP flights, Darwin, Guam, Irian Ring, etc.

     

    F. Counter Reservationist

    • Courteously receive “walk-in” customer travel inquiries, bookings, travel amendments, and cancellations utilizing the RES97 computer software package.
    • Advise customers of any changes affecting their travel arrangements and provide to them with the applicable printed copy of the published announcement.
    • Hand to customers any applicable printed form (e.g. for booking cancellations, flight reconfirmation, excess baggage, etc.)  Assist them in accurately completing the form(s).
    • Cancellation requests are to be double-checked and a hard copy is filed manually.
    • Receive payments for travel i.e. for Travel Orders and/or Travel Vouchers denominated in Rupiah or Dollar currency as applicable.
    • Each Travel Order and/or Travel Voucher is to be thoroughly checked upon receipt, date stamped, and filed.
    • Print and pass to “walk-in” customers their Security Boarding Passes.
    • Print Security Boarding Passes for “Lowland” customers.
    • Copies of each Travel Order, Travel Voucher, and Security Boarding Pass are to be collated and handed to the Voucher Controller for further processing/filing.
Non Technical Requirements:
    • Strata 1 or Diploma 3
    • 2 years experience in travel 

    • Understand reservation

    • Good understanding of spoken & written English

To express your interest in join this exciting team, please forward a covering letter and resume with (Subject : Position - Name) to: recruitment@airfastindonesia.com